IMP are the leading suppliers of marketing collateral to consignors at thoroughbred sales across Europe. Our service includes the design, print and delivery of doorcards, hip stickers and tickcards to all major European Sales. However it is the responsibility of consignors to ensure they have confirmed their order as per the below schedule.
IMP can not guarantee the supply of goods if the deadlines are not adhered to and clients will incur additional charges.
3 week minimum prior to the advertised sale start date
Orders to be confirmed by customer to IMP by written notice/email, unless registered on our Trigger Scheme.
Proofs will be sent to client within 2 working days of order confirmation.
2 weeks prior to the advertised sale start date
Approval of proofs to be confirmed by customer to IMP by written notice/email. If approval has not been received by IMP by this deadline, IMP cannot guarantee delivery.
2 weeks prior to the advertised sale start date
Print ready pdf files to be received from customers that do not require design of artwork.
The customer will be provided with an Approval Form or Proof Email, and an Invoice prior to final publication. At this time the remainder of the amount due will become payable and the customer will also be required to sign and return the Approval Form or signify approval by email to IMP.
Any invoice queries must be submitted by email within 14 days of the invoice date.
Accounts which remain outstanding for 30 days after the date of invoice, will incur overdue payment interest charged at the Bank of England Base Rate plus eight (8) percent on the outstanding amount from the date due until the date of payment.
Payments may be made by online transfer, credit card (Visa, Mastercard) or Debit Card.
Payments made by cheque must be previously agreed and may be subject to an administration charge. Cheques should not be sent in regular mail unless sent recorded delivery.
Publication and/or release of work done by IMP on behalf of the client, may not take place before cleared funds have been received.
Returned cheques will incur an additional fee of £50 per returned cheque. IMP reserves the right to consider an account to be in default in the event of a returned cheque.
Door Cards will be delivered via a third party courier to the sales complex control office for collection prior to the official sale start date. IMP accept no responsibility for failure
Delivery to the Thoroughbred Public Auction premises for which the order is made is included in the price. If the customer requires that the order be delivered to an alternative address, this will be charged accordingly. The customer agrees that IMP holds no responsibility for any loss, damage or delay, for whatever reason, of delivery of the customer’s order, where delivery is made by any third party.